Refund Policy

Summary

We offer a 3-day, no-questions-asked refund window for first-time web subscriptions. Mobile subscriptions follow the Google Play and Apple App Store refund processes. After the 3-day window, refund requests are reviewed case by case. You can cancel your subscription anytime to stop future charges.

This Refund Policy is part of our Terms of Service and applies to all subscriptions purchased from Bacolod Information Technology Solutions (operating as Pinoy Reviewer Hub).

1. Web subscriptions (Stripe)

For subscriptions purchased directly on pinoyreviewerhub.com via Stripe:

3-day refund window. You may request a full refund within 3 calendar days of your initial subscription purchase. No justification is required during this window.

How to request a refund:

• Email us at pinoyreviewerhub@gmail.com with the subject “Refund Request”
• Include the email address used at checkout and your transaction ID (found in your Stripe receipt)
• Submit your request within the 3-day window

Processing time.We process refund requests within 3 working days. Stripe returns funds to your original payment method within 5–10 business days, depending on your bank.

After the 3-day window. Refund requests submitted after 3 days are reviewed case by case. We typically grant refunds for documented technical issues, unauthorized charges, or extraordinary circumstances (e.g., serious illness). Routine requests for refunds of used subscriptions are generally not granted.

Renewal charges. The 3-day window applies only to your initial subscription purchase, not to subsequent renewals. To avoid renewal charges, cancel before the renewal date (see Section 4 below).

2. Mobile subscriptions (Google Play / App Store)

For subscriptions purchased through the Google Play Store (Android) or the Apple App Store (iOS), refunds are handled directly by the respective platform, not by Pinoy Reviewer Hub.

Google Play (Android).

• Refund requests submitted within 48 hours of purchase are usually approved automatically.
• To request a refund, visit play.google.com/store/account/orderhistory and click “Request a refund” next to the purchase.
• For requests beyond 48 hours, Google evaluates them on a case-by-case basis using their own policies.

Apple App Store (iOS).

• Submit a refund request at reportaproblem.apple.com.
• Apple decides each refund based on their own policies. Final authority on App Store refunds rests with Apple.

If your platform refund is denied. If you believe you have a legitimate case and Google or Apple has denied your refund, contact us at pinoyreviewerhub@gmail.com. While we cannot override the platform’s decision, we can sometimes assist by providing supporting documentation or offering alternative resolution (e.g., subscription credit).

3. Refund exclusions

Refunds may be denied in the following cases:

• Requests submitted after the applicable refund window with no legitimate basis
• Evidence of refund policy abuse (e.g., repeated subscribe-then-refund patterns)
• Violations of our Terms of Service, including account sharing or scraping
• Termination of your account by us for cause (fraud, abuse, or violation of Terms)
• Promotional or discounted subscriptions explicitly marked as non-refundable at the time of purchase

4. How to cancel your subscription

Cancelling your subscription is separate from requesting a refund. Cancellation stops future charges but does not refund the current billing period.

Web (Stripe):

• Log in to pinoyreviewerhub.com → Account settings → Manage subscription → Cancel

Android (Google Play):

• Open the Google Play app → Profile icon → Payments & subscriptions → Subscriptions → Pinoy Reviewer Hub → Cancel subscription

iOS (App Store):

• Settings → Your name → Subscriptions → Pinoy Reviewer Hub → Cancel Subscription

After cancellation, you retain access to premium features until the end of your current billing period. No further charges will be made, and your subscription will not auto-renew.

5. Consumer rights

This Refund Policy does not affect your statutory rights under the Philippine Consumer Act of 1992 (Republic Act No. 7394) or other applicable consumer protection laws. If you believe your consumer rights have been violated, you may file a complaint with the Department of Trade and Industry (DTI).

6. Changes to this policy

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Changes apply only to subscriptions purchased after the effective date.

7. Contact us

For refund requests or questions about this policy:

• Email: pinoyreviewerhub@gmail.com
• Subject:“Refund Request” or “Refund Question”
• Response time: Within 3 working days

You may also reach us through our community channels (Facebook Group or Facebook), though formal refund requests should be sent via email for proper record-keeping.